Every day help for our customers

On the right, you can find the answers to our most commonly addressed questions by our customers.

If you need more help

You can pay by credit or debit card for the installation of our services. For the subscription service itself, we will setup a recurring payment subscription on the same or another card you provide us.

Unfortunately, once the contract is signed, we cannot directly cancel it. You will need to discuss with either Telekom S.A. or FocusSAT S.R.L. to cancel your contract. We offer one year warranty on all our installations should any fault occur.

The lifespan of an aerial installation is in direct proportion to the quality of the components used and time taken in the installation.

If you pay less than £100 for an aerial installation it is unlikely that it will last for a significant length of time.

At AGF Satellite Services we are so confident of the quality of our aerial installations that we offer a 1 year warranty as standard and we thoroughly expect the installation to last for over 15 years.

If you break down the cost of our aerial installation over the lifetime of the installation it can cost less than £10 a year for reliable, hassle-free television enjoyment.

Freesat is a collaboration between the BBC and ITV to provide subscription-free TV channels through a satellite dish.

Using a mini-dish, freesat currently provides over 110 TV channels and over 35 radio stations including two HD channels – BBC-HD and ITV-HD (information correct as of June 2009).

If you have had a mini-dish in your property before, live in a property with a Sky mini-dish or similar or live in a property with a communal TV system then getting freesat is cheap and easy.

If you don’t have access to an existing satellite signal then you will need to have a mini-dish fitted to your property and either one or two cables installed, depending on whether you want freesatSD, freesatHD or freesat+.

Digital Audio Broadcast (DAB) radio is a new way of receiving radio station broadcasts.

It allows access to many more channels than FM or AM at a higher quality and with an enhanced experience with additional features.

To listen to DAB radio you need a special DAB radio and depending on the signal quality in your area you may need a dedicated aerial installing.

This aerial should be mounted along with your TV aerial for maximum signal quality and strength.

If you get pixelation, blocking, missing channels or EPG (electronic programme guide) information, when trying to watch digital Freeview TV then you may need a new aerial.

This would involve removing your existing aerial system where possible and replacing it. We would always recommend replacing the whole system with a new benchmarked aerial, benchmarked co-axial cable, galvanised bracket and alloy mast. This ensures problem-free Freeview TV for many years to come.

A reputable installer will always inspect your existing system first before proceeding with an installation. This is because your aerial system may just have a minor problem that is easily and cheaply rectified.

If you are in an area where you cannot get a good signal through an aerial without an excessively tall mast then Freesat is the best alternative option.

Freesat uses a small oval satellite dish (similar to the Sky minidish) to receive free TV channels, including HD (high definition) channels. There are more channels available than on Freeview and the HD channels mean you get the most out of a flatscreen TV without having to pay for SkyHD.

Many communal dwellings (such as blocks of flats, apartment blocks etc) will have an Integrated Reception System (IRS) installed so that all dwellings have access to both TV and satellite signals from a single aerial and satellite dish.

Unfortunately many of these systems were installed before the advent of digital Freeview and Sky+ and may require upgrading before residents can watch digital Freeview or Sky+.

AGF Satellite Services has a great amount of experience with communal systems and have been contracted by many companies for the maintenance and upgrading of these systems throughout the Wales.

Almost all LCD and Plasma TVs are capable of being wall mounted – to find out check in the instruction manual for the TV and see what the manufacturer recommends.

To mount the TV on the wall you will need a wall bracket, which come in many different variations – standard tilt, tilt/twist/turn, slim (no tilt) and more.

To mount most TVs you will need a solid wall constructed from either block or brick for a secure fitting. Small TVs, generally under 21″, can be mounted on stud walls (i.e. walls made from a wooden frame with plasterboard) but larger TVs would require significant strengthening of the wall before they could be securely mounted.

Often when wall-mounting a TV you are left with unsightly wires dangling down. AGF can either chase these wires into the wall or provide a discreet decorative trunking solution to hide these wires.

There are many products out on the market at the moment that allow you to listen to audio in different rooms from a single system.

The best and easiest use networking, either wired or wireless, to communicate and usually require a central server to hold music files.

One of the best systems is Sonos which uses either wireless or wired networking to communicate between units. The system can be controlled by the Sonos proprietary controller, iPhone, PC or Mac and can distribute audio from a central server, internet streaming radio or standard hi-fi equipment such as a CD player.

When these types of TV first became available there were notable differences between the performance of each – LCD was better at fast-moving programs such as sport and Plasma had better colour-rendition and darker blacks.

Since then both technologies have been improved so that there is very little difference, if any, between the two.

With this in mind it is better to judge each TV on its own merits and ignore whether it is LCD or Plasma.

The old problem of Plasma’s needing “re-gassing” is now also something that is no more, with Plasma TVs being as reliable as LCD

1. A satellite receiver.
2. A dish kit consisting of a dish, an LNB (low noise block – see below) and a wall mount.
(mounts the dish on the wall.)
3. Cable and connectors that connect between the dish and receiver.
(Some fixed dish systems may use more than one LNB on a bracket.)
(Motorised systems use a different type of receiver and a motor bolted to the back of the dish.)
All systems use a simple arm-chair remote control method of selecting channels.
4. Some satellite systems may also need methods of decoding scrambled channels (i.e. cards and cams).

The satellites are all in the southern sky and need a clear line of sight from the dish.

Just like light, the signal will not go through solid objects, however, again, just like light, it will go through glass (with a small amount of attenuation.)

An LNB is the box of electronics on the end of the dish boom arm. It acts like a aerial masthead amplifier. The signal (microwaves) reflect off the dish and into the feedhorn to the LNB. Here it is amplified and the frequency is lowered. The lower the noise figure the better.
i.e. in simple terms, it pulls in the signal better. The signal is then sent down the coaxial cable to the satellite receiver.

There are a number of ways to do this. On a mature property, our AGF engineer would usually drill through an external wall with a 10mm drill, then run the aerial lead through a grommet on the internal wall and sealant on the exterior. If you have wood windows we can bring the aerial wire through the frame, but as the majority of properties now have PVC frames the wall option is preferred.

Please check the batteries are ok. If they are, either the remote has become faulty or the IR sensor on the front of the product has. Please contact our Technical Support Team for further advice.

If it is connected by RF, press the UHF button on the remote and try a higher number.

Ensure that the card’s chip is face down in the smart card reader. Take it out and try to insert it again. If you still encounter issues, please contact our technical team!

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